Welcome to Dives Royale! We are committed to delivering your orders as quickly and efficiently as possible. Please review our shipment and delivery policy below.
1. Shipping & Processing Times
Order Processing: Orders are processed within 3-7 business days (excluding weekends & holidays).
Order Cut-off Time: Orders placed before GMT 19:00 will be processed on the same business day.
Processing Delays: If there is a high volume of orders, processing may take slightly longer.
2. Estimated Delivery Times
We offer the following shipping options:
Shipping Method
Standard Shipping (Domestic)
Express Shipping (Domestic)
International Shipping
Estimated Delivery Time
3 - 7 business days
1 - 3 business days
3 - 7 business days
Cost
Flexible pricing $5-$40
Flexible pricing $20-$100
Flexible pricing $20-$100
Delivery estimates may vary based on location, weather conditions, and courier delays.
International shipping may be subject to customs clearance, which could affect delivery times.
3. Shipping Carriers
We partner with DHL and Posturinn to ensure reliable delivery of your orders.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can track your order using the link provided in your email.
5. Shipping Restrictions
We currently ship to [List of countries or regions you support].
We do not ship to P.O. Boxes or military addresses (APO/FPO).
6. Delayed or Lost Shipments
If your order is delayed or lost, please contact our support team at dives-royale@gmail.com within 30 days.
If the package is lost in transit, we will work with the courier to resolve the issue.
If tracking shows the package as delivered but you did not receive it, we recommend checking with your neighbors or contacting the courier.
7. Returns & Refunds
If your order arrives damaged or incorrect, please contact us within 30 days for assistance.
For full details, visit our Return & Refund Policy page.